Privacy Policy
Last Updated: January 15, 2025
Introduction
At serenariasolent, we understand that your privacy is fundamental to your trust in our capital allocation services. This comprehensive privacy policy explains how we collect, use, protect, and share your personal information when you use our platform at serenariasolent.sbs and engage with our financial services.
We're committed to transparency in our data practices. This policy applies to all users of our platform, whether you're browsing our educational content, participating in our learning programs, or using our capital allocation tools. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect several types of personal information to provide you with our capital allocation services:
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Account creation, communication, service delivery |
| Financial Information | Income level, investment experience, risk tolerance | Personalized recommendations, compliance requirements |
| Usage Data | Platform interactions, feature usage, time spent | Service improvement, analytics, personalization |
| Technical Data | IP address, browser type, device information | Security, platform optimization, troubleshooting |
Automatically Collected Information
When you visit our platform, we automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar tracking technologies to enhance your experience and provide personalized content.
Cookie Notice: We use essential cookies for platform functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can manage your cookie preferences through your browser settings, though some features may not work properly if you disable certain cookies.
How We Use Your Information
We use your personal information for several legitimate business purposes related to our capital allocation services:
Providing and maintaining our capital allocation platform and related services
Creating and managing your account, including authentication and security
Processing transactions and managing your financial data securely
Personalizing your experience with relevant content and recommendations
Communicating with you about service updates, educational content, and platform changes
Analyzing usage patterns to improve our services and develop new features
Ensuring compliance with financial regulations and legal requirements
Detecting and preventing fraud, security threats, and unauthorized access
Providing customer support and responding to your inquiries
Conducting research and analytics to enhance our capital allocation methodologies
We process your information based on legitimate interests, contractual necessity, legal obligations, and your consent where required. For marketing communications, we rely on your explicit consent and provide easy opt-out options in every communication.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances:
Service Providers
We work with trusted third-party service providers who help us deliver our services. These include cloud hosting providers, payment processors, analytics services, and customer support platforms. All service providers are bound by strict confidentiality agreements and are only authorized to use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, subpoenas, or regulatory requests. We may also share information to protect our rights, prevent fraud, ensure user safety, or comply with financial regulations applicable to our capital allocation services.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity. We will notify you of any such transfer and ensure your information continues to be protected under this privacy policy or a substantially similar one.
Data Minimization: We only share the minimum amount of information necessary for the specific purpose, and we regularly review our data sharing practices to ensure they remain appropriate and secure.
Data Security and Protection
Protecting your financial and personal information is our top priority. We implement comprehensive security measures designed to safeguard your data:
Industry-standard encryption for data transmission and storage
Multi-factor authentication for account access
Regular security audits and vulnerability assessments
Secure data centers with physical access controls
Employee training on data protection and security best practices
Network security monitoring and intrusion detection systems
Regular backup procedures and disaster recovery planning
Compliance with financial industry security standards
While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and notify us immediately of any suspected unauthorized access to your account.
Your Privacy Rights
You have important rights regarding your personal information. Depending on your location, these rights may include:
Access Rights
Request a copy of the personal information we hold about you, including how we use it and who we share it with.
Correction Rights
Request corrections to inaccurate or incomplete personal information in your account or our records.
Deletion Rights
Request deletion of your personal information, subject to legal and regulatory requirements.
Portability Rights
Request your personal information in a structured, commonly used format for transfer to another service.
Restriction Rights
Request restrictions on how we process your personal information in certain circumstances.
Objection Rights
Object to processing of your personal information for direct marketing or other purposes based on legitimate interests.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity to protect your information.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Our retention periods vary based on the type of information and applicable regulations:
Account Information: Retained while your account is active and for 7 years after closure for regulatory compliance
Financial Data: Retained for 7 years after the last transaction or as required by financial regulations
Communication Records: Retained for 3 years for customer service and quality assurance purposes
Marketing Data: Retained until you opt out or for 2 years after last interaction
Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement
When we no longer need your information, we securely delete or anonymize it according to our data destruction policies. Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention.
International Data Transfers
Our primary operations are based in Canada, but we may transfer your information to other countries for processing by our service providers. When we transfer information internationally, we ensure appropriate safeguards are in place:
Using service providers in countries with adequate data protection laws
Implementing standard contractual clauses approved by relevant authorities
Ensuring service providers maintain appropriate security measures
Regular monitoring of international data transfer practices
We regularly review our international data transfer practices to ensure they meet current legal requirements and best practices for data protection.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Material Changes: If we make material changes that significantly affect your privacy rights, we will provide additional notice and may request your consent where required by law.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: info@serenariasolent.sbs
Phone: +1 (519) 266-4565
Address: 1358 Avenue de l'Amiral
Québec, QC G3K 1G2, Canada
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team will respond to your inquiry within 5 business days.
Email: info@serenariasolent.sbs
Phone: +1 (519) 266-4565
Address: 1358 Avenue de l'Amiral
Québec, QC G3K 1G2, Canada
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team will respond to your inquiry within 5 business days.